The Infrastructure Technician Standard is suitable for those employers looking to recruit and train people to provide technical support to internal and external customers, and will help them to be productive in their use of technology required for their role. The Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.
- maintenance processes and troubleshooting using digital tools and techniques
- how to record, analyse and present data
- problem solving and how to manage workflow
- a knowledge of cabling and connectivity
- the architecture of computer systems
- an understanding of the differences in coding and logic
- written and spoken communication skills
Module 1: Networking and Architecture
Module 2: Mobile and Operating Systems
Module 3: Cloud Services
Module 4: Coding and Logic
Module 5: Business Processes
Within this apprenticeship, learners must achieve a minimum of one internationally recognised vendor or professional qualification. The vendor qualifications directly cross reference against the Ofqual-regulated Knowledge Modules and as such the completion of a vendor qualification then exempts the learner from the corresponding knowledge module.
Independent End Point Assessment
To successfully complete the apprenticeship, the learner needs to pass an End Point Assessment. This is an independent assessment which has several stages:
A Portfolio :- This is a collection of evidence from real work projects which have been completed during the apprenticeship
A Project : - Learners will undertake a business-related project, within a controlled environment (away from the day to day workplace), typically over the period of three days
An Employer Reference:- This is usually carried out via a face to face or skype call with an assessor from the end point assessment body
A Learner Interview :- This is carried out via a face to face or skype call with an assessor from the end point assessment body, where questioning will be carried out around the contents of the portfolio and the project in order to verify the learner’s knowledge and competence
The assessor from the end point assessment body will then decide whether to award successful apprentices with a pass, a merit or a distinction.