Location: Great Dunmow
Qualifications: A - C English and Maths or equivalent (preferred)
Job Reference: #1740
We are looking for a Customer Services Representative apprentice to join our small and dynamic team. The successful candidate will learn how we manage our client’s requirements and deals with various suppliers whilst becoming familiar with our business. They will be expected to help manage incoming calls, work with the sales team and other members of the customer services team in fulfilling various types of work we manage on a daily, weekly and monthly basis.
Duties to include:
Qualifications: A - C English and Maths or equivalent (preferred)
Job Reference: #1765
Working under the supervision of our Customer Service Representative and with direct line management from the Managing Director, you’ll work to provide top-notch customer service and support via a number of different mediums including:
Job Reference: #1862
Provide clerical and word processing support to produce letters and documents
Ensuring accuracy and confidentiality at all times
Administrative support (ie; filing, photocopying)
Retrieve and update information on manual/computer based systems
Distribute staff/department mail
Opening if appropriate
Attend meetings and training when required
Be involved with extra-curricular activities ie; open days, presentation evenings etc.
Qualifications: Business Administration NVQ level 2.
Job Reference: #1929
An opportunity has arisen to undertake an Admin Apprenticeship within the ICT Service Desk. We are seeking an enthusiastic individual to provide customer focused ICT administrative support to the ICT team and their customers.
You will undertake a variety of day to day tasks, that will include but are not limited to:
Recording, logging and reporting all ICT related admin requests / enquiries on the Service Desk fault logging system against agreed service levels.
Undertake telephone and in-person service desk admin duties.
Raising purchase orders within the financial software and liaising with 3rd parties.
Follow processes for automated daily and weekly invoice reports.
Ensuring stationary requirements for the department are met.
Procurement card recharges
Qualifications: Training to complete a Level 2 Business Administration Diploma
Job Reference: #1931
This position exists to provide support to the busy Sales Admin department with administration tasks, ensuring that the highest level of support is provided. The role will be based in the Sales Admin department at the Basildon Office and full training will be provided.
Once trained, the person will be responsible for the administration for the following tasks:
Loading orders on to the system.
Over-seeing the Sales Admin inbox.
Keeping track of incoming sales orders.
Assisting the invoicing process.
Sending out order confirmations and welcome packs.
General administration duties requested by Sales Admin Manager.
Qualifications: Full IT Professionals Apprenticeship
Job Reference: #1932
If you are looking for a career in IT, then look no further. We've been employing apprentices through Basildon ITEC for over 28 years. Within this time, we have seen some of our apprentices advance to managerial and directorship positions.
We are looking for apprentices to join our technical support team. The technical support team carry out fixes to all of our products and services via the telephone and remote support software.
For the last 30 years we have been one of the leading technology providers to the UK travel industry. We are now offering businesses in every market sector the same exceptional level of technology, expertise, support and advice. Currently the services we provide are used for the majority of holiday transactions in the UK. Our solution is a full service, IT, telecommunications and network service provider, specialising in the implementation, support, management and maintenance of every aspect of IT technology. From end user support to full supply and implementation of all hardware, software, data, communications and telecommunications.
Vertical Systems is part of the Vertical Group, which includes a telecommunications provider, a leading tour operator and travel agent delivering luxury holidays to the public and travel agents. You can find out more information about us on our website www.verticalsystems.co.uk.
We are looking to develop people for a long term role within our group. You may join us as a technical support technician but find that you have a particular talent to a particular area within the group, the technical support role is generally a springboard to your career with us. Many previous apprentices have gone onto specialise in this role or other areas, including those below:
Senior Technical Support
Technical Support Team Leader
Technical Support Manager
Qualifications: Level 3 Diploma in IT Technical
Job Reference: #1939
As a level 3 apprentice, you be required to assist in the following areas:
Manage requests for technical equipment and resources to support learning, developing a systematic safe approach to using equipment to support key stages of the Curriculum
To ensure that the network and computer systems are regularly tested to run efficiently and backed up
Maintain equipment, including computer hardware installations, maintenance of peripherals, scanners, printers, IT furniture, undertake repairs and modifications, commissioning other companies to undertake such as required
To ensure that the system is kept up-to-date regularly with antiviral and security software and other system updates and packages required
To ensure that the system also has up-to-date E-Safety security monitoring software to ensure compliance with the Trust’s E-Safety policy
Routinely check the E-Safety system logs, to ensure protection of child and adult safety interests.
Document Management – including maintenance of up-to-date documentation, equipment instructions, audits and guides
To keep an inventory of hardware, software and other computer supplies
Compile orders for equipment and liaise and negotiate with suppliers and the Trust IT Support team on sourcing, costing, and maintaining school curriculum technical supplies
To support development of new technology in schools across the trust, in-line with the Director’s development plans
To identify the cause of faults and undertake basic repairs
To ensure there is adequate data security, including regular password updates
Ensure access rights to parts of the network are managed, including pupil and staff databases
Ensure that ergonomic and VDU workstation assessments have been conducted, recording information
Respond to actual or potential hazardous situations to prevent harm to pupils, staff or others
Ensure adequate risk assessments are carried out for computer network activities and lessons requiring the use of technical equipment
Conduct safety checks on equipment and services
Ensure that appropriate signage and notices are maintained in the designated practical working area
Secure network areas and equipment when not in use
Demonstrate the correct and safe use of equipment to pupils and teachers
Provide technical advice and assistance to teaching staff and pupils
To support the delivery of training sessions for other staff on databases, spreadsheets, graphics, and other hardware / software issues
Maintain the data import and export processes of department specific, third-party software which is dependent on the school’s MIS
Be involved in extracurricular activities, (e.g. IT clubs, open evenings, presentation evenings)
Monitor any problems and difficulties, reporting these to staff in accordance to occurrence within the trust
Report pupil and trust issues in line with the Trust’s policies for health and safety, child protection and behaviour management
Attend staff and group meetings and training sessions as required
Annual performance management review
These duties will be varied at the discretion of the Head teacher, to meet the changing needs of the school.Apply now
Qualifications: Level 2 Diploma in IT Technical
Job Reference: #1940
Assisting the IT Architect/Developer with development of core company software packages and working with the IT Developer to set up new programmes and database for support staff
To provide assistance to users with problems or queries and to ensure timely rectification within agreed service levels.
To keep customers informed of system / IT application availability when issues occur.
To assist in maintaining adequate records of reported service requests in the IT system and database development
Produce, maintain and review documentation as requested
Fixing a variety IT issues that may arise and keeping users updated