Scott Desomer is a level 3 IT apprentice at Res- Info Tech, an IT Support company based in Leigh on Sea.
What were your thoughts and plans about your future career when you were coming up to leaving school?
Towards the end of my school years I knew I wanted to work in IT but the specific field in which I wanted to strive towards was unclear. Having spent the next 3 years studying IT in college I gained a better understanding that my excitement was in supporting and troubleshooting computer systems. ITEC have helped me to gain the position I wanted for a professional IT support firm who support solicitors and accountants.
Why did you choose an apprenticeship after school or college?
The number of people attending universities has increased the past 10 years and with levels of degrees being more and more common I made the decision to peruse an apprenticeship rather than higher education, this has allowed me to study and gain experience at the same time which a lot of university student will lack.
What was it like working for your employer? What did your job entail?
Working for RES Info-Tech has been very fulfilling as the clients are mostly solicitors and accountants who rely heavily on their computer systems. It is rewarding to hear a client thank you for fixing an issue which was preventing them from working and having your efforts recognised and rewarded makes my time spent for the business worthwhile.
What skills and knowledge have you gained through your apprenticeship?
The main skill I have learned from RES Info-Tech is a troubleshooting technique which can be used for any scenario and does not apply to only IT troubleshooting. I have picked up on many tricks to increased productivity and my customer service skills have improved.
What would you say to other young people thinking about taking up an apprenticeship?